Well, you may have found it. CGTech is a trailblazing IT solutions provider, serving a clientele with very high expectations. But we’re also a family.
We care about the people who work for us, their health, and the wellbeing of their families. We expect our teams to show up and deliver, every day. But we also expect them to let us know they’ve arrived home safely after finishing up at a data center at 2 o’clock in the morning.
If that sounds like a place where you’d fit in, we should talk.
Service Desk Supervisor
The Service Desk Supervisor is responsible for overseeing the daily operations of the Mission Control Centre (MCC), managing a team of NOC Operators and Service Desk Administrators to ensure efficient incident resolution, service request management, and proactive network monitoring. This role requires strong leadership, technical expertise, and a client-focused approach to deliver high-quality IT support and ensure adherence to Service Level Agreements (SLAs). As a client-based position in Johannesburg, the Service Desk Supervisor will act as the primary point of escalation for the MCC team and will work closely with the client’s IT teams and stakeholders to maintain optimal service delivery.
Network Engineer - Level 2 (3x positions available)
Responsible for handling second level support and service requests. The role is responsibility for network analysis and design, technology support, client support. The resource will be required to provide top level support for any network issues ranging from implementation of new networks, troubleshooting outages for local and remote networks. Additional responsibilities include handling second level support and service requests related to all supported technology including but not limited to: workstations, servers, printers, and Office applications.
